Are FluxaRX clinicians fully qualified and registered?
At FluxaRX, patient safety is our top priority. All treatment requests are reviewed by fully qualified, UK-registered healthcare professionals working independently with FluxaRX.
Our clinical partners include doctors, pharmacists, and nurses who are registered with their relevant UK regulatory bodies:
To maintain high standards of care, clinicians working with FluxaRX complete regular training, ongoing professional development, and clinical audits, and follow recognised best-practice guidelines and regulatory requirements.
If you’d like more information about our clinical processes or regulatory standards, you can contact our clinical team directly at clinic@fluxarx.com.
Can someone else apply for treatment on my behalf?
No - To protect patient safety, comply with GDPR, and follow clinical best practice, treatment requests must be made only for your own personal use and through your own FluxaRX account.
If someone else requires treatment, they’ll need to create and use their own account. It isn’t possible to request a prescription on behalf of another person, as our third-party clinicians rely on the personal health information linked to each individual account to prescribe safely and appropriately.
In line with GDPR regulations, we’re also unable to discuss or access an account unless it is registered in your own name.
How do I submit an order?
FluxaRX is a digital healthcare service, and all orders are placed online through our website. We’re unable to place orders or take payments over the phone or via messaging.
To get started, simply select the area you’d like support with on our homepage to learn more about the treatments available.
To ensure treatments are safe and appropriate for you, you’ll complete a short online consultation covering your health and lifestyle. This information allows our partnered clinical team to assess your suitability.
Every request for medication is personally reviewed by a qualified clinician. Please make sure to disclose any existing medical conditions and any medication you’re currently taking so we can prescribe safely.
You’ll complete your order by entering your card details at checkout. Your card will not be charged until your prescription has been approved by a clinician. Once approved, you’ll receive an email confirming your order is on its way. If further information is needed, a member of fluxaRX will reach out on behalf of the clinical team directly
How long does clinical review usually take?
Prescriptions are usually reviewed within 48 hours of submission. If the clinical team requires any additional information to complete the review, they’ll contact you by email.
Once your prescription has been approved, your order will be dispatched using a next-day delivery service.
I have a disability and need support using the service. What can I do?
If you have a disability that may affect how you access our service, please email help@fluxarx.com with further details before placing an order. Our team will review your message and get in touch as soon as possible to discuss how we can support you.
Is FluxaRX a subscription-based service?
Most of our services operate on a subscription basis. Prescriptions are typically issued for up to 6 months, although this can vary in some cases. Once your prescription period ends, you’ll need to complete the same online questionnaire you filled out when you first signed up. This allows our clinical team to confirm the treatment is still suitable for you.
Your subscription also includes ongoing clinical support. Our team is available if you experience side effects, have concerns about how your treatment is working, or need advice on any health-related questions.
What does “off-label” or unlicensed medication mean?
What is an unlicensed medicine?
An unlicensed medicine is a medicine that does not hold a UK licence in its prescribed form. This may include:
A medicine that is licensed, but supplied in a different formulation or strength than the licensed version
A medicine that is licensed in other countries but not currently licensed in the UK
A medicine that does not yet have a licence
What is an off-label medicine?
An off-label medicine is a licensed medicine that is prescribed in a way that differs from its approved licence. This can include:
Use for a condition not specifically listed in the licence
Use in an age group outside the licensed range
Use at a different dose than stated in the licence
Off-label use is common in clinical practice and is often supported by medical evidence and professional guidelines, even if the manufacturer has not updated the licence.
How prescribing decisions are made
All requests for unlicensed or off-label medicines are carefully reviewed by an independent clinician. Prescriptions are only issued when the clinician determines the treatment is clinically appropriate, safe, and suitable based on your individual circumstances.
What is the NHS Summary Care Record (SCR) and why is it accessed?
If you’re registered with an NHS GP practice in England, our clinicians may, with your consent, access your NHS Summary Care Record (SCR) to support your consultation.
Your Summary Care Record contains key medical information, including:
Any previous adverse reactions to medicines
Access to this information helps ensure any advice or treatment provided is safe and appropriate. If your SCR isn’t available, or you choose not to give consent, our clinicians won’t be able to view information from your NHS medical record.
How we protect your information
Your health information is handled with the highest level of care and confidentiality. We comply with strict data protection laws to ensure your details are stored and used securely.
Your Summary Care Record will only be accessed when necessary for your consultation and only by a registered healthcare professional working for our trusted third-party clinical provider. They’ll review only the information relevant to your treatment and, where required, record appropriate clinical notes to support safe prescribing.
You’re always in control of access to your Summary Care Record. If you change your mind, you can withdraw your consent at any time by contacting our Customer Care team. Once consent is withdrawn, our clinicians will no longer be able to view your SCR for your treatment.
Why do you ask for my GP’s details?
For certain treatments, such as weight management medication, we’re required to collect your GP details before a prescription can be issued.
This is necessary to ensure:
Patient safety – confirming the treatment is suitable and safe for you.
Continuity of care – allowing your GP to remain informed and support coordinated medical care.
Prevention of drug interactions – ensuring your GP is aware of your treatment so future prescriptions can be made safely.
Regulatory compliance – meeting clinical and prescribing standards set by healthcare regulators.
Without your GP details, we’re unable to proceed with your prescription. This is a legal and clinical safety requirement, not just a policy decision.
What if I don’t have a GP?
If you’re not currently registered with a GP, we won’t be able to provide prescription services. Having a GP ensures there’s a medical point of contact to support your safety and ongoing care. We strongly recommend registering with a GP before starting treatment with FluxaRX.
Yes. We’ll notify your GP of the medication prescribed so your medical records remain up to date and your care stays coordinated. All information is handled in line with data protection and medical confidentiality requirements.
Can I choose not to share my GP details?
No. For treatments such as weight management, providing GP details is mandatory.
These measures are in place to protect patients and ensure we deliver care to the highest clinical and professional standards.
Why is a prescription required?
In the UK, most medicines are regulated by the Medicines and Healthcare products Regulatory Agency and require a prescription from a qualified healthcare professional before they can be dispensed. This ensures a proper consultation takes place and that the treatment recommended is appropriate and safe for you.
A prescription is required for all FluxaRX prescription treatments, including those for erectile dysfunction, hair loss, and weight management.
Once you’ve completed the online medical questionnaire, our experienced partner clinical team will review the information you’ve provided and prescribe the most suitable treatment for you, if appropriate.
